{"id":1087,"date":"2023-09-21T16:13:59","date_gmt":"2023-09-21T16:13:59","guid":{"rendered":"https:\/\/hello.inherentknowledge.org\/2024\/2023\/09\/21\/servicenow-embeds-ai-powered-customer-assist-features-throughout-products\/"},"modified":"2023-09-21T16:13:59","modified_gmt":"2023-09-21T16:13:59","slug":"servicenow-embeds-ai-powered-customer-assist-features-throughout-products","status":"publish","type":"post","link":"https:\/\/hello.inherentknowledge.org\/2024\/2023\/09\/21\/servicenow-embeds-ai-powered-customer-assist-features-throughout-products\/","title":{"rendered":"ServiceNow embeds AI-powered customer-assist features throughout products"},"content":{"rendered":"<p>Workflow management software provider ServiceNow\u00a0has <a href=\"https:\/\/www.servicenow.com\/company\/media\/press-room\/now-platform-genai-vancouver-release.html\" target=\"_blank\" rel=\"noopener\">embedded a chatbot for assisting customers with most of its products<\/a>.<\/p>\n<p>ServiceNow\u2019s new <a href=\"https:\/\/www.servicenow.com\/now-platform\/generative-ai.html\" target=\"_blank\" rel=\"noopener\">Now Assist<\/a> tool is an expansion to its AI-powered <a href=\"https:\/\/www.servicenow.com\/content\/dam\/servicenow-assets\/public\/en-us\/doc-type\/resource-center\/data-sheet\/ds-servicenow-platform.pdf\" target=\"_blank\" rel=\"noopener\">Now Platform<\/a>, and is available in its Vancouver software release for\u00a0<a href=\"https:\/\/www.servicenow.com\/products\/itsm.html\" target=\"_blank\" rel=\"noopener\">IT Service Management (ITSM)<\/a>,\u00a0<a href=\"https:\/\/www.servicenow.com\/products\/customer-service-management.html\" target=\"_blank\" rel=\"noopener\">Customer Service Management (CSM)<\/a>,\u00a0<a href=\"https:\/\/www.servicenow.com\/products\/hr-service-delivery.html\" target=\"_blank\" rel=\"noopener\">HR Service Delivery (HRSD)<\/a>, and\u00a0<a href=\"https:\/\/www.servicenow.com\/workflows\/creator-workflows.html\" target=\"_blank\" rel=\"noopener\">Creator<\/a>\u00a0workflow application.<\/p>\n<p class=\"jumpTag\"><a href=\"https:\/\/www.computerworld.com\/article\/3707269\/servicenow-embeds-ai-powered-customer-assist-features-throughout-products.html#jump\">To read this article in full, please click here<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Workflow management software provider ServiceNow\u00a0has embedded a chatbot for assisting customers with most of its products. ServiceNow\u2019s new Now Assist tool is an expansion to its AI-powered Now Platform, and is available in its Vancouver software release for\u00a0IT Service Management (ITSM),\u00a0Customer Service Management (CSM),\u00a0HR Service Delivery (HRSD), and\u00a0Creator\u00a0workflow application. To read this article in full, [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1087","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/hello.inherentknowledge.org\/2024\/wp-json\/wp\/v2\/posts\/1087","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hello.inherentknowledge.org\/2024\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hello.inherentknowledge.org\/2024\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/hello.inherentknowledge.org\/2024\/wp-json\/wp\/v2\/comments?post=1087"}],"version-history":[{"count":0,"href":"https:\/\/hello.inherentknowledge.org\/2024\/wp-json\/wp\/v2\/posts\/1087\/revisions"}],"wp:attachment":[{"href":"https:\/\/hello.inherentknowledge.org\/2024\/wp-json\/wp\/v2\/media?parent=1087"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hello.inherentknowledge.org\/2024\/wp-json\/wp\/v2\/categories?post=1087"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hello.inherentknowledge.org\/2024\/wp-json\/wp\/v2\/tags?post=1087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}